Support
Help from the people who build it
Documentation for every product, plus email and phone support from our team in British Columbia.
Prefer the phone? Canada +1 (604) 800-0897 · US +1 (213) 265-9014. Or read our guides and glossary.
Frequently asked questions
How do I get help inside the product?
SeroPOS has a knowledge base on every admin screen and live in-app chat. SeroBooks and SeroPayroll link to their documentation from inside the app. For anything else, email the product’s support address or call us.
What are your support hours?
Our team works Pacific business hours. Email at any time and we will reply as soon as we are in.
I forgot my password. What should I do?
Use the “Forgot password” link on the product’s sign-in page. For security we cannot reset passwords by phone or email.