SeroBot, the AI phone assistant in SeroPOS
SeroBot answers your restaurant’s phone using the live menu and hours in SeroPOS and takes reservations, so your team can focus on the guests in front of them.
AI phone assistant, handled by Sero
Answers every call
SeroBot picks up when staff are busy, during service or after hours.
Live menu
Answers come from the menu in SeroPOS, so they change when your menu does.
Live hours
Opening hours and holiday changes come from SeroPOS, not a script.
Takes reservations
Callers can book a table without a staff member picking up.
Part of SeroPOS
Not a separate vendor: SeroBot uses the same data as your POS.
Frees the floor
Hosts and servers stop leaving guests to answer the same questions.
One company, one login, three products that share their numbers
SeroPOS
The point of sale built for the rush.
Point of sale for restaurants and retail — tables, kitchen tickets, inventory, loyalty and online ordering on iPad, Android, Windows and Mac.
SeroBooks
The books, the store, the bank. One ledger.
Accounting that runs the whole business — invoicing, inventory, banking, sales tax, payroll and year-end for Canada and the United States.
SeroPayroll
Payroll for every province. Right to the cent.
Canadian payroll for all 13 provinces and territories — CPP, EI, QPP, vacation, stat holidays, remittances, T4s and ROEs.
The phone problem in restaurants
During service, the phone rings with the same handful of questions: are you open tonight, do you have a gluten-free option, is there parking, can I book for six at seven. Each call pulls a host or server away from guests who are already in the room, and the calls that go unanswered can quietly turn into bookings at the restaurant down the street.
SeroBot, the AI voice assistant inside SeroPOS, answers those calls for you. It uses your live menu and opening hours from SeroPOS and takes reservations, so callers get a prompt, accurate answer and your team stays focused on the people in front of them. The phone becomes a source of bookings instead of a constant interruption.
Answers from your live data
Scripted phone systems and voicemail greetings go stale the moment you change a dish or adjust your hours for a holiday. SeroBot reads from SeroPOS, so when you add a seasonal special, mark an item unavailable or change your holiday hours, SeroBot’s answers change at the same time. There is no separate script to maintain and nothing to forget to update.
That also means callers hear the same menu and hours that your staff, your QR menu and your online store show. Consistent information across every channel avoids the frustrating experience of a guest arriving for a dish that came off the menu last week, or turning up during hours your old greeting still advertised.
- Menu items and descriptions from SeroPOS
- Opening hours and changes from SeroPOS
- Reservations taken over the phone
Reservations and the floor plan
SeroBot takes reservations over the phone, which pairs naturally with SeroPOS table management. Drag-and-drop floor plans show live table status, so hosts can see how the evening is shaping up, which tables are coming free and where walk-ins can be seated around the bookings SeroBot has taken during the afternoon.
For restaurants that already use QR ordering at the table and their own online store, SeroBot fills the remaining gap: the guest who simply wants to pick up the phone and talk. Every channel then feeds the same system, and the team works from one picture of the night rather than a paper book, a tablet and a voicemail inbox.
Who SeroBot is for
SeroBot suits restaurants where the phone is busiest exactly when staff are busiest: full-service dining rooms, pizzerias, cafés and bars. It is part of SeroPOS rather than a separate answering service, so it uses the same account, menu and settings you already maintain, and there is no second vendor to manage or reconcile.
Talk to our team or book a demo to see SeroBot answer a call using your own menu and hours. SeroPOS plans start at $29.99 a month in USD with a 14-day free trial and no credit card, and our team can explain how SeroBot is set up for your restaurant and phone line.
Frequently asked questions
What is SeroBot?
SeroBot is the AI phone assistant built into SeroPOS. It answers your restaurant’s phone using your live menu and hours from SeroPOS and takes reservations, so staff do not have to stop serving guests to answer routine calls about opening times, dishes and bookings.
Does SeroBot know when my menu changes?
Yes. SeroBot answers from the menu and hours stored in SeroPOS. When you update an item, mark something unavailable or change your opening hours for a holiday, SeroBot’s answers reflect the change straight away, without a separate script or greeting to update.
Can SeroBot take reservations?
Yes. SeroBot takes reservations over the phone. Combined with SeroPOS floor plans and live table status, your hosts can see bookings alongside walk-ins and plan seating for the evening, without someone stepping away from the floor to answer every call.
Is SeroBot a separate product?
SeroBot is part of SeroPOS rather than a separate vendor or app. It uses the same account, menu and hours as your point of sale. Contact our team or book a demo to discuss setting it up for your restaurant and to hear it answer a call using your own menu.
Is SeroBot only for restaurants?
SeroBot is designed around restaurant needs such as menus, opening hours and reservations, and it is part of SeroPOS. Other businesses that use SeroPOS can ask our team whether SeroBot fits the kinds of calls they receive before deciding whether to set it up.