POS for electronics and phone repair shops, from job card to books

Job cards for every repair

A repair shop’s day starts at the counter: a cracked screen, a laptop that won’t boot, a tablet with a dead battery. SeroPOS supports repair job cards, so each device that comes in is recorded against the customer with the work to be done. Staff at the bench and the counter work from the same record.

When the repair is finished, labour is charged as a service product and parts come out of stock on the same ticket. Payment can be split across cash and card, and receipts go out by email or SMS or print on a standard ESC/POS printer. The customer’s profile keeps the record, so the next time they walk in you can see what was fixed before.

• Job card per device, linked to the customer
• Labour as service products
• Parts drawn from inventory on the same ticket
• Email, SMS or printed receipts

Parts and accessories inventory

Repair shops carry a lot of small, similar parts: screens for every phone model, batteries, charging ports and back glass. SeroPOS tracks each one with live stock counts and low-stock alerts, and variations help organize parts by model or colour. Excel import makes it practical to load a supplier’s catalogue.

Accessories are where many shops make their margin. Cases, screen protectors, cables and chargers sell at the counter with barcode scanning and quick-tap buttons, and purchase orders reorder them by supplier when they run low. Bundling a screen protector with every screen repair is easy when both sit on the same ticket.

• Live stock counts for parts and accessories
• Low-stock alerts on fast-moving parts
• Variations by device model or colour
• Purchase orders by supplier

Serial numbers on devices

If you buy and sell used phones, refurbished laptops or new devices, each unit needs its own identity. SeroBooks tracks serial numbers on inventory, so you can record which serial came from which supplier or trade-in and which customer it was sold to. That record helps with warranty questions and returns.

Serial tracking sits inside SeroBooks inventory alongside stock valuation, so the cost of each serialized unit flows into cost of goods sold when it sells. Barcode labels can be printed for stock, and stock transfers record units moving between locations. Stock valuation shows what your device inventory is worth at cost at any point in the month.

Customers who come back

A customer who trusted you with their phone often returns for the next repair or a new case. SeroPOS keeps customer profiles with contact details and purchase history, and loyalty points can reward repeat visits. The CRM tools handle follow-ups and campaigns, such as reminding past customers about battery replacements.

Customer groups and price groups let you set trade pricing for businesses or schools that send you devices in bulk, without creating separate products. Their repairs and purchases still appear in the same reports, so you can see how much of your work comes from business accounts. For larger accounts, SeroBooks invoicing and customer statements handle billing on terms.

Books for a parts-and-labour business

Repair revenue, accessory sales, parts costs and supplier bills all post to one double-entry ledger in SeroBooks. That makes it possible to see how much of your profit comes from labour and how much from parts and accessories. Supplier bills match to purchase orders, and accounts payable shows what is due.

Sales tax is tracked for every Canadian province and US state, and bank activity comes in by CSV import with matching rules, with live Plaid feeds rolling out. Receipt scanning turns a photo of a parts supplier’s invoice into a draft bill. If you prefer QuickBooks Online or Xero, SeroPOS Pro syncs with both.