A full service restaurant POS that follows the table

The room, on one screen

Table service starts with knowing where everyone is. SeroPOS floor plans are drag-and-drop, so you can draw the patio, the bar rail and the private room as they really are. Live table status shows which tables are open, which have orders in progress and which are waiting on a bill, so the host can seat without walking the floor.

Servers open a table, add each guest’s order and hold it while courses are fired. Any terminal can resume the order, which matters when a server hands off a section at shift change, a bartender adds a round for table twelve, or a manager needs to add a comp before the bill goes down.

• Drag-and-drop floor plans for every room
• Live table status for hosts and managers
• Hold and resume orders across courses
• Dine-in, take-away and delivery modes

Coursing, modifiers and the kitchen

Nested modifier groups capture temperatures, sides, sauces and allergy substitutions as structured choices, with upcharges where they apply. Those lines print on kitchen order tickets or show on a kitchen display exactly as entered, which keeps the conversation between server and chef short and reduces the dishes that come back to the pass.

Service products and combos handle prix fixe menus, corkage fees and set menus for private events without workarounds or open-priced items. Per-category colours and custom button layouts help servers find the wine list, the features board or the dessert menu quickly, so the table is not waiting while someone scrolls through the screen.

The end of the meal: bills, tips and payment

Splitting a cheque for a table of eight should not take ten minutes. SeroPOS splits evenly, by percentage, by item or by a custom amount, and each part can be paid with mixed tender. Tips are captured at payment, and receipts can go by email or SMS for the guest who wants a copy for an expense report.

Card-present payments run through Global Payments, Moneris or Gravity Payments. The recommended Verifone T650p from Global Payments has its own printer and Wi-Fi, 4G and Bluetooth, so you can take payment at the table instead of carrying cards to the bar, and guests keep their card in sight the whole time.

Reservations and the phone

In a sit-down restaurant the phone rings all evening with questions about hours, the menu, parking and tables for Saturday. SeroBot, the AI phone assistant in SeroPOS, answers using your live menu and hours and can take reservations, which frees the host to look after the guests standing in front of them.

The CRM keeps customer profiles with history, so a regular’s favourite table or a large party’s preferences are on record for next time. Customer groups and loyalty points reward repeat guests without a separate program, and email and SMS tools give you a way to reach them when you launch a new menu.

Wine, food cost, staff and the books

Recipe management on SeroPOS Pro costs dishes at the ingredient level, and inventory tracks bottles, kegs and produce with low-stock alerts and purchase orders. Stock adjustments record breakage, spoilage and staff meals so variance reports mean something when you sit down with the chef to review the menu and decide which dishes earn their place.

SeroPOS tracks attendance and shifts. For Canadian restaurants, SeroPayroll pays servers, cooks and dishwashers with CPP, EI, vacation pay, stat holidays and overtime calculated by province. Sales post to SeroPOS’s built-in double-entry accounting and sync to QuickBooks Online, Xero or SeroBooks, so your accountant works from the same numbers you do.